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FAQ

Welcome to the SIHOO Australia FAQ page! Here, we’ve compiled the most frequently asked questions about our products, services, and policies to help you find the information you need. If you have further questions, feel free to contact us anytime.

1. What is SIHOO?

Who is SIHOO?

SIHOO is a leading brand specialising in ergonomic office furniture. We focus on designing and manufacturing high-quality office chairs and standing desks that support healthy posture and long-term comfort, helping people work more productively.

Where is SIHOO based?

SIHOO is a global company with its products available across various markets, including Australia. Our Australian headquarters is located at 11 Ferndell Street, South Granville, NSW 2142.

What products does SIHOO offer?

SIHOO offers a range of ergonomic office chairs, standing desks, and office furniture accessories. Our ergonomic chairs are designed with adjustable features, such as lumbar support, armrests, breathable mesh backs, and recline functions, tailored for both home and office use.

What sets SIHOO apart from other brands?

SIHOO stands out with its dedication to ergonomics, innovation, and durability. Our chairs are certified by international standards, and we focus on creating products that prioritise user comfort and health. SIHOO chairs are ideal for extended periods of sitting, whether for work, study, or gaming.

2. Why Choose a SIHOO Ergonomic Chair?

What makes a SIHOO chair ergonomic?

SIHOO chairs are designed to promote good posture by offering features such as adjustable lumbar support, seat height, recline angles, and adjustable armrests. These features ensure that the chair adapts to the user’s body, providing personalised comfort and reducing strain on the back, neck, and shoulders.

Can an ergonomic chair really help with back pain?

Yes, SIHOO ergonomic chairs are specifically designed to provide proper support to the spine, encouraging good posture and reducing back pain. The lumbar support helps maintain the natural curve of the spine, while adjustable features allow you to sit comfortably for long periods.

Are SIHOO chairs good for gaming?

Absolutely! Our chairs, like the M57 and M18 models, are popular among gamers because of their comfort and customisable features. The adjustable recline and lumbar support help reduce fatigue during long gaming sessions, making them a great choice for gamers.

3. How to Adjust a SIHOO Chair

How do I adjust the seat height?

To adjust the seat height, use the lever under the seat. Raise or lower the seat so that your feet are flat on the floor and your knees are at a 90-degree angle. This position helps reduce pressure on your thighs and improves circulation.

How do I adjust the lumbar support?

SIHOO chairs feature dual-adjustable lumbar support. You can move the support vertically and horizontally to match the natural curve of your spine, providing continuous lower back comfort. Adjust the lumbar support until it fits snugly against your lower back.

What is the best recline angle for working?

SIHOO chairs offer recline angles up to 126°. For work, a slight recline of 90° to 110° is recommended as it helps you stay focused while maintaining good posture. For relaxation or breaks, a deeper recline can help relieve tension.

4. Shipping and Delivery Information

Where do you deliver?

We offer delivery across Australia. Whether you’re in Sydney, Melbourne, Brisbane, or a regional area, SIHOO ensures that your products reach you quickly and safely.

How long does delivery take?

Delivery typically takes 2-7 business days, depending on your location. For remote areas, delivery may take a little longer, but we’ll always keep you updated on the status of your order.

How much does shipping cost?

Shipping fees vary depending on the size and weight of your order, as well as your location. You can calculate the shipping cost at checkout, and we often offer free shipping on selected products and promotions.

5. Warranty and Returns

Do SIHOO products come with a warranty?

Yes, all SIHOO products come with a warranty. Our office chairs typically include a 3-year warranty, covering defects in materials and workmanship. You can find more information on warranty details with each product listing.

How do I claim a warranty?

If you experience any issues with your SIHOO product, please contact our support team at support@sihoo.com.au or call 1300 002 580. Provide your proof of purchase and details about the issue, and we’ll guide you through the warranty process.

Can I return my SIHOO chair if I’m not satisfied?

Yes, we offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange. Please note, a restocking fee may apply for certain returns. The item must be in its original packaging and condition. For more details, please refer to our return policy.

6. Assembly Instructions

Is assembly required for SIHOO chairs?

Yes, our chairs come with easy-to-follow assembly instructions. Most SIHOO chairs require minimal assembly, and all the necessary tools and parts are included in the package.

How long does it take to assemble a SIHOO chair?

Assembly typically takes 15-30 minutes. If you have any trouble during assembly, feel free to contact our support team for assistance.

Can I request professional assembly?

Currently, we do not offer professional assembly services. However, the included manual provides clear instructions, and our support team is always available if you have questions.

7. Bulk Orders and B2B Solutions

Do you offer bulk orders for businesses?

Yes, we provide bulk order solutions for offices, schools, and other organisations. For large quantities, we can offer special pricing and delivery options. Contact us at support@sihoo.com.au or call 1300 002 580 to discuss your requirements.

Can I customise chairs for my business?

For bulk orders, we can discuss customisation options, such as logo branding or specific colours to match your office aesthetic. Get in touch with our team to explore available options.

8. Contact Us for Further Assistance

How can I contact SIHOO Australia?

You can reach us by phone at 1300 002 580 or by email at support@sihoo.com.au. We’re here to assist you with any questions, product information, or support you may need.

9. Can I try a SIHOO chair before purchasing?

Do you offer a showroom where I can test the chairs?

Currently, SIHOO Australia operates primarily as an online store. However, we do have a showroom available for customers who want to experience our products firsthand. For more details or to arrange a visit, please contact us directly.

Can I order samples or trial products?

We don’t offer samples or trial products at this time.

10. How do I choose the right chair for me?

What should I consider when buying an ergonomic chair?

When choosing an ergonomic chair, consider factors such as adjustability (seat height, lumbar support, armrests), the material (mesh for breathability, padding for comfort), and your personal needs (office work, gaming, or study). You can use our comparison tables to see the key differences between SIHOO models.

Which SIHOO chair is best for long working hours?

For extended sitting periods, we recommend models like the SIHOO M18, M57, C300, or S300. These chairs feature breathable mesh backs, W-shaped cushions, and fully adjustable lumbar support, ensuring you stay comfortable and supported throughout the day.

11. What is the weight capacity of SIHOO chairs?

What is the maximum weight limit?

Most SIHOO chairs, including the M18 and M57 models, support up to 150 kg. Always check the specific product listing for the exact weight capacity, as it can vary between models.

12. Can I purchase replacement parts for my SIHOO chair?

Do you sell replacement parts?

Yes, we offer replacement parts for SIHOO chairs, including armrests, casters, and gas lifts. If you need to replace a specific part, please contact our support team at support@sihoo.com.au or call 1300 002 580 for assistance.

13. Does SIHOO offer discounts or promotions?

Do you run sales or offer discount codes?

Yes, we frequently offer promotions, including discounts on select products, free shipping, and special offers during key sales events like Black Friday. To stay informed, subscribe to our newsletter or check our website for the latest deals.

Can I get a discount for bulk purchases?

Yes, we offer discounts for bulk orders. If you're looking to furnish an office or need a large quantity of chairs, please get in touch with our team for pricing and customisation options.

14. Can SIHOO chairs be used for people of all heights?

Are SIHOO chairs suitable for taller or shorter individuals?

Yes, SIHOO chairs are designed to accommodate a wide range of body types. With adjustable seat height, depth, and lumbar support, our chairs can be tailored to fit people of various heights. For specific measurements, please check the product dimensions listed in the descriptions.

15. What payment methods do you accept?

Which payment options are available?

We accept a range of payment methods, including Visa, Mastercard, American Express, PayPal, and Afterpay. For more details on payment options, you can visit our checkout page or contact customer support.

16. Can I purchase SIHOO products through NDIS?

Does SIHOO support NDIS purchases?

Yes, SIHOO Australia supports purchases through the National Disability Insurance Scheme (NDIS). We can issue an invoice for your purchase, and payment can be made via bank transfer. For more information or assistance with your NDIS purchase, please contact us directly.

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