Commercial Use Warranty Policy

SIHOO Australia Pty Ltd - Commercial Use Warranty Policy

Effective Date: 09/01/2023

1. Warranty Coverage:

SIHOO Australia, a subsidiary of SIHOO, is committed to excellence in providing high-quality office chairs. Our comprehensive warranty underscores this commitment, offering peace of mind and assurance in the durability and functionality of our products.

2. Warranty Duration:

Our office chairs are covered under a generous 3-year warranty from the date of purchase, ensuring extensive protection and support for our customers.

3. Detailed Warranty Coverage:

During the warranty period, SIHOO Australia will address any defects in material or workmanship by repairing or replacing, at our discretion, any faulty part or component. This warranty comprehensively covers:

• Seat and backrest
• Armrests
• Base and casters
• Hydraulic gas lift mechanism
• Lumbar support
• Headrest (if applicable)
• Reclining mechanism

4. Exclusions from Warranty:

This warranty does not cover:

• Normal wear and tear.
• Damage resulting from misuse, neglect, or failure to adhere to recommended maintenance.
• Unauthorized modifications or repairs.
• Damage from external factors like accidents or environmental conditions.

5. Warranty Claim Process:

Initiating a Warranty Claim:

• Claim Submission: To initiate a warranty claim, please complete the Warranty Claim Form available on our website. Along with this form, you are required to provide proof of purchase to validate your claim.
• Visual Evidence: In lieu of returning the product for initial assessment, you may provide photographic or video evidence of the issue. This visual documentation should clearly depict the problem, allowing our team to conduct a preliminary evaluation.
• Further Assessment: Depending on the outcome of this initial assessment, we may require the product to be sent to SIHOO or an authorized service center for a more detailed examination.

6. Repair or Replacement Policy:

SIHOO's Discretion:

• We reserve the right to repair or replace any defective product or component, based on the defect's nature and the most effective resolution.

Replacement Parts:

• If replacement is necessary, SIHOO will provide the parts, which may be new or refurbished, adhering to our high standards of quality.

Shipping of Replacement Parts:

• Replacement parts will be shipped directly to the customer, ensuring efficient resolution.

Customer's Role:

• Customers are responsible for part replacement. SIHOO will provide necessary instructions or guidance.

7. On-Site Service:

• On-site service is available, subject to a service fee. Availability depends on location and the defect's nature.

8. Limitations of Warranty:

This warranty is the sole remedy for product defects. SIHOO Australia is not liable for any indirect, incidental, or consequential damages from product use.

9. Statutory Rights:

This warranty respects your statutory rights under applicable consumer protection laws.

10. Contact Information:

For warranty support:

• Email: support@sihoo.com.au
• Phone: 1300 002 580
• Address: 11 Ferndell Street, South Granville, NSW 2142, Australia

Policy Updates:

SIHOO Australia may revise this warranty policy. For the latest information, visit our website.