Shipping Policy

SIHOO Australia Pty Ltd - Comprehensive Shipping Policy

Metropolitan and National Shipping:

  • Prompt Dispatch: We endeavor to dispatch orders within 2 business days of placement, ensuring a swift and efficient delivery process.
  • Complimentary Nationwide Shipping: SIHOO Australia is delighted to offer complimentary shipping across the country. This includes major metropolitan areas such as Sydney, Brisbane, Melbourne, Perth, and Adelaide, along with selected regional areas like Wollongong, Central Coast NSW, Canberra, Sunshine Coast, and Gold Coast.
  • Delivery Specifications: Standard deliveries are made to the ground floor entrance of your premises. Should you have specific delivery requirements, such as upper-floor delivery, please indicate these at checkout. Note: Upper-floor deliveries are contingent upon the availability of suitable lift access.

Warehouse Network and Stock Availability:

  • Strategic Warehouse Locations: Our products are dispatched from strategically located warehouses in Sydney, Brisbane, and Melbourne. Dispatch location is determined based on stock availability to optimize delivery times.
  • Efficient Delivery Commitment: Our goal is to complete deliveries within 5 business days. In instances where inter-state stock transfer is necessary, we strive to keep delivery times within this window and will communicate any potential delays promptly.

Address Requirements:

  • Non-PO Box Deliveries: As we utilize a comprehensive Australia-wide courier system, we require a residential or business address for delivery. PO Box addresses cannot be accommodated.

Pre-Order Shipping:

  • Pre-Order and Back-Order Fulfillment: Items on pre-order or back-order will be dispatched as soon as they become available. The expected in-stock dates are provided on our product pages.
  • Shipment Notifications: Customers will receive a shipping confirmation email, complete with tracking information, upon dispatch.

Regional Shipping:

  • Extensive Australian Coverage: At SIHOO Furniture Australia, we take pride in serving customers nationwide. For delivery addresses outside our standard metropolitan zones, please contact us for a tailored shipping quote.
  • Dedicated Courier Partnerships: We collaborate with leading couriers such as CouriersPlease, TNT, Toll, and DirectFreightExpress to facilitate regional deliveries. All products are insured during transit, offering additional peace of mind at no extra cost.

Product Assembly:

  • Flat-Pack Shipping: To minimize transit risks, most products are shipped flat-packed. Each product is accompanied by clear, user-friendly assembly instructions.
  • Optional Assembly Service: For an additional fee, we offer a professional assembly service. Please contact us to discuss your needs and obtain a quote.

Free Shipping Policy:

  • Inclusive Shipping Offer: Emphasizing our commitment to customer satisfaction, we provide free shipping across Australia.
  • Order Acceptance Conditions: We reserve the right to review and, if necessary, decline orders based on the serviceability of the delivery address or if delivery costs are deemed excessively high.

Contact Information:

For any queries or assistance regarding our shipping policies, please reach out to us at:

  • Phone: 1300 002 580
  • Email: