Shipping Policy

Metropolitan Shipping

Orders placed online are usually dispatched within 2 business days.

We offer Flat Rate Delivery as below.

$15.00 for NSW

$20 for VIC

$25 for QLD, SA and TAS

$35  for WA

$50 for NT

We can deliver most items we stock to all metropolitan areas in Sydney, Brisbane, Melbourne, Perth and Adelaide. For some of our products, we can extend the same discounted rate to regional areas including Wollongong, Central Coast NSW, Canberra, Sunshine Coast, Gold Coast. We recommend that you give our team a ring on 1300 002 580 or support@sihoo.com.au to check if your item qualifies for metro delivery rate to your area if in doubt. 

Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note on checkout if you have any specific delivery requirements including delivery to another floor or specific booking in requirements to access your site. We can only accommodate the request if the building has a lift and the lift fits the product(s).

The items will usually be shipped directly from the closest warehouse to your location through our network of warehouses located in Sydney, Brisbane and Melbourne.

In the unlikely circumstance where we require to transfer some stocks from interstate, the delivery may take longer than 3 business days. We aim to complete all deliveries within 5 business days and in the rare occasion that this is going to take longer, we will provide an update to our clients usually within 24 working hours from the time of order. 

Pre-order Shipping

Pre-order and back ordered item will sip as soon as they become in stock. Where you see a product listed for Pre-order or Back-Order, we also state an expected in-stock date. Shipping dates will vary per product. Upon shipment, you will receive a shipping confirmation email including shipment tracking.

Regional Shipping

At SIHOO Furniture Australia we pride ourselves on servicing customers Australia-wide. If your delivery address is outside our standard metropolitan delivery zone please call us on 1300 002 580 for a quote. If you have accidently selected our metro shipping rate for deliveries within a regional area, our friendly staff will give you a ring to work something out. We partner with major courier including CouriersPlease, TNT or Toll to make these regional deliveries and insure all products during regional transit for clients free of charge. 

Assembly 

Most of our products are shipped flat-packed for ease of transport and to reduce the risk of damage in transit. Please note that unless we have labelled the product ''assembled' under the specific product page, the item will be delivered flat- packed. Your ready-to-assemble furniture will be delivered to you with easy to follow assembly instructions. If you have any queries regarding assembly once you receive your product(s) please don’t hesitate to contact us for assistance. We do offer assembly service for an additional charge, please give us a ring to obtain a quote.