Buying During the Oktoberfest Sale? What to Prepare Before Your Chair Arrives

The box is bigger.

It is always bigger than people picture, and heavier too. A chair that supports 150 kilograms has to be built like it. Our couriers hand over a single carton that often weighs more than 25 kilograms. It usually turns up on a weekday morning, while the person who ordered it is on a call.

None of that is a problem in itself, it only becomes one when nobody has planned for it, and we see the same pattern every sale. Someone buys a well chosen ergonomic office chair during a promotion and the order ships quickly. Then the carton sits in a hallway for five days, because the room was not ready or the tools were not to hand. So with the Oktoberfest Sale coming, here is what our team suggests doing between clicking buy and hearing the knock.

How Fast Will It Actually Turn Up

Before you plan anything else, it helps to know how quickly the chair will actually turn up, because that is what decides how much time you have. We send orders out within two business days and deliver within five, with free shipping across the country. Deliveries run through CouriersPlease, TNT, Toll and DirectFreightExpress, depending on your address, and everything is insured on the way. The full detail sits on our shipping policy page.

So a sale order placed on a Monday can easily be at your door by the end of the week. That is faster than most people expect, which is why the prep tends to get skipped.

If you are ordering for an office rather than a home, tell us the delivery window that suits the building. Dock hours and lift bookings matter more than the courier does.

Yes, It Arrives Flat Packed

Every chair ships as a single flat packed carton, which is heavier than it looks but far easier to move than an assembled chair would be. Inside you will find the seat, the backrest, the base with castors, the gas lift cylinder and the armrests. There is also a bolt bag with the tools you need, so nothing extra has to be bought. Most Sihoo chairs are built for simple assembly and go together in 15 to 30 minutes with the tools in the box.

If you want to see the process before the carton arrives, our installation tutorials page has assembly videos and downloadable manuals for several models. Watching the four minute video the night before is a good use of four minutes.

For a team rollout, have one person build the first chair and time it. Whatever that takes, multiply it by the number of chairs and add a bit. It beats a supplier guess every time.

The Doorway Question Nobody Asks Until It Is Too Late

Here is the part that catches people out, and it is written into how delivery works.

Our couriers deliver to the ground floor entrance of your premises. Upper floor delivery can be arranged on request where there is lift access, but you have to ask rather than assume. So if you live in a third floor walk up, the carton is coming to the front door downstairs and you are carrying it up from there.

That makes three things worth measuring before delivery day.

The lift. Internal depth and door width. A flat carton is long, and a small residential lift can defeat it.

The stairwell. Particularly the turn at the landing, which is usually tighter than the stairs themselves.

The front door and any hallway turn. Same reasoning.

If any of those look marginal, there is a simple fix. Ask for the carton to be left in the garage, entry or ground floor room, open it there, and carry the parts up individually. A backrest and a seat base are easy to handle one at a time, whereas a sealed carton very much is not.

Facilities managers should run the same check once per building rather than once per order, since lift dimensions do not change between deliveries.

Clear the Right Space Before You Open Anything

Assembly needs less room than most people expect and more floor protection than they plan for, which is a combination that catches people out on carpet. Pick a spot with about two square metres of clear floor, ideally the room the chair will live in. Hard floors are easier to work on than carpet, because bolts that drop stay findable. If you only have carpet, lay the flattened carton down first and build on top of it.

It helps to have all of these within reach before you start.

• A pair of scissors or a box cutter for the straps

• The included hex key, which is in the bolt bag

• Your phone with the assembly video open

• Somewhere to put the packaging that is not the hallway

There is one assembly tip worth knowing before you begin. Start every bolt loosely and only tighten them once they are all in place. Parts need a little movement to line up, and a fully tightened first bolt is what makes the last one refuse to thread.

That last one matters more than it sounds, which brings us to the rule most buyers get wrong.

Do Not Throw the Packaging Out Yet

If you take one thing from this article, make it this next part, because it is the step that quietly protects several hundred dollars. Our 30 day return policy asks for the item in the same state you received it, unbuilt or unused, with tags and in its original box. Returns based on preference rather than a fault attract a 30 percent restocking fee. Freight is generally the buyer's cost, unless the chair has a major defect.

Read that carefully, because there is a real tension inside it. You cannot properly judge a chair without sitting in it, and you cannot sit in it without assembling it. So the practical approach is a staged one.

Open the carton carefully rather than tearing it. Keep the foam inserts, the plastic sleeves and the bolt bag together in one place. Assemble the chair, then sit in it for a solid week before the packaging goes anywhere. If something is wrong, you will know inside seven days, and you will still have everything you need to talk to us about it.

Flatten the carton and slide it behind a wardrobe or under a bed. It takes ten minutes and it protects a purchase worth several hundred dollars.

Offices should keep one carton per model rather than all of them. That is usually enough to handle a warranty part or a swap, without storing a wall of cardboard.

Check These Five Things on Day One

Before the packaging goes anywhere, run through the list below, because every one of these is easier to raise on day one than in week three.

If anything on that list fails, photograph it and contact us before assembling further. Parts ship direct, so you never freight the whole chair back. The replacement part request form covers armrests, castors, gas lifts, bases, headrests and footrests under the three year warranty.

What Preparation Will Not Fix

There are two honest limits to all of this, and both are worth knowing before you order rather than after. Preparation cannot make a chair fit a desk it was never going to fit. Check your under desk height and the width of the gap between your drawers first. Do that before you order, not after the box arrives.

It also cannot rescue a delivery to a building with no lift and a tight stairwell if nobody is home to help. A heavy carton and one pair of hands is how people hurt their backs. Ask a neighbour, or take the ground floor drop and carry the parts up in pieces.

Getting It Right During the Oktoberfest Sale

The chair you buy in a sale is the same chair at full price, since only the price changes. A smooth delivery is what turns that saving into something you actually enjoy.

So before you buy, measure the lift and the stairwell, and shop the Oktoberfest Sale at https://sihoo.com.au/pages/oktoberfest-sale-ergonomic-chairs. After you buy, clear two square metres and watch the video. On the day, check the five points above and keep the carton for a week. Do that and the Doro C300 Pro V2, or any other model in the sale, will be under your desk the afternoon it arrives.

If you are buying for a team, our bulk office chairs team can stage deliveries across a fit out. That beats landing forty cartons in reception on one morning.

Conclusion

Delivery day is part of the purchase rather than an afterthought to it. Treating it that way is what separates a chair in use by Friday from a carton in the hallway. The chair arrives flat packed, usually within five business days, to the ground floor entrance. It takes fifteen to thirty minutes to build with the tools in the box. The packaging needs to survive a week longer than most people keep it, because the return window depends on it.

None of this is complicated, and it is simply the difference between a chair that is in use by Friday afternoon and a carton that becomes furniture in your hallway.

Better Comfort Starts Now

Sources Referenced

• Sihoo Australia shipping policy: dispatch within 2 business days, delivery within 5 business days, complimentary shipping nationwide, carriers CouriersPlease, TNT, Toll and DirectFreightExpress, delivery to ground floor entrance with upper floor delivery on request where lift access exists, goods insured in transit. Retrieved 12 September 2026.

• Sihoo Australia installation tutorials page: assembly typically 15 to 30 minutes using included tools, videos and downloadable manuals available by model. Retrieved 12 September 2026.

• Sihoo Australia return and refund policy: 30 days to request a return, item must be unassembled or unused in original packaging with tags, 30 percent restocking fee on preference returns, buyer pays freight except for major manufacturing defects. Retrieved 12 September 2026.

• Sihoo Australia warranty and replacement part policy: 3 year warranty covering seat, backrest, armrests, base and castors, gas lift, lumbar support, headrest and reclining mechanism. Parts ship direct. Retrieved 12 September 2026.